Technical Support Analyst 2 (Onsite)
Colonial Heights VA, VA
Contracted
Experienced
Job Title: Technical Support Analyst 2 (Onsite)
Location: Colonial Heights VA
Duration: 12+ Months
Job Description:
Skilled in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Skilled in wireless devices. Ability to communicate effectively verbally and in writing with individuals. Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout the Richmond District. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Skills:
Location: Colonial Heights VA
Duration: 12+ Months
Job Description:
Skilled in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Skilled in wireless devices. Ability to communicate effectively verbally and in writing with individuals. Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout the Richmond District. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Skills:
| Skill | Required / Desired | Amount | of Experience |
| Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. | Required | 6 | Months |
| Skill in troubleshooting tools and managing and administering desktops and wireless devices | Required | 6 | Months |
| Strong Customer Service skills that include a “customer first” attitude. | Required | 6 | Months |
| Ability to communicate effectively verbally and in writing with individuals and groups. | Required | 6 | Months |
| Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner | Required | 6 | Months |
| Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation. | Highly desired | 6 | Months |
| Ability to lift equipment up to 25 pounds | Required | 6 | Months |
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