IT Support Analyst
Remote
Contracted
Experienced
Job Title: IT Support Analyst
Location: Remote
Duration: 12 Months
Overview:
We are seeking an experienced IT Support Analyst with strong expertise in Active Directory (on-prem and Azure), Microsoft 365, and enterprise security solutions.
The ideal candidate is a hands-on problem solver who can administer cloud and on-prem environments, secure critical assets, and provide advanced support for users and IT teams.
Key Responsibilities:
Active Directory & Azure AD
Microsoft 365 Administration
Email Security & Filtering
Infrastructure & Troubleshooting
Ticketing & Documentation
Required Qualifications:
Preferred Certifications:
Soft Skills
Location: Remote
Duration: 12 Months
Overview:
We are seeking an experienced IT Support Analyst with strong expertise in Active Directory (on-prem and Azure), Microsoft 365, and enterprise security solutions.
The ideal candidate is a hands-on problem solver who can administer cloud and on-prem environments, secure critical assets, and provide advanced support for users and IT teams.
Key Responsibilities:
Active Directory & Azure AD
- Administer on-premises and Azure Active Directory environments, including user/group management, OU structure, and Group Policy Objects (GPOs).
- Implement and maintain Role-Based Access Control (RBAC), Conditional Access, and Multi-Factor Authentication (MFA).
- Configure and support Single Sign-On (SSO) integrations and federation services.
Microsoft 365 Administration
- Manage Microsoft 365 tenants, licensing, and security/compliance settings.
- Monitor and audit user activity; revoke sessions or licenses as needed.
- Troubleshoot and resolve Exchange Online, Teams, and SharePoint issues.
Email Security & Filtering
- Support and maintain email security platforms such as Mimecast or Proofpoint.
- Investigate and resolve inbound/outbound email delivery issues with external parties.
Infrastructure & Troubleshooting
- Provide advanced support for VDI, VPN, and enterprise network connectivity.
- Diagnose and resolve issues across Windows desktops, laptops, and enterprise applications.
Ticketing & Documentation
- Utilize ITSM tools such as ServiceNow or Jira for incident tracking and change management.
- Maintain clear documentation of procedures, configurations, and troubleshooting steps.
Required Qualifications:
- 2+ years of experience supporting Microsoft technologies in a mid-to-large enterprise.
- Strong knowledge of Active Directory, Azure AD, and Group Policy.
- Proficiency with Microsoft 365 administration, security, and compliance features.
- Hands-on experience with email security solutions (Mimecast, Proofpoint, or similar).
- Solid understanding of networking fundamentals, VDI, and VPN troubleshooting.
- Experience using enterprise ticketing systems (ServiceNow, Jira, etc.).
Preferred Certifications:
- Microsoft Certified: Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104),
- Microsoft 365 Certified: Fundamentals (MS-900), Modern Desktop Administrator Associate (MD-102),
- Security, Compliance, and Identity Fundamentals (SC-900).
- Other valued credentials: AWS Cloud Practitioner, CompTIA Cloud+, or Google Cloud Digital Leader.
Soft Skills
- Strong problem-solving and analytical abilities with a focus on customer service.
- Excellent written and verbal communication skills.
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