Trainer Senior BSA (Hybrid)
Washington, DC, DC
Contracted
Experienced
Job Title: Trainer Senior BSA (Hybrid)
Location: Washington, DC
Duration: 12 Months+
Job Description:
BA/Trainer, you'll be responsible for maintaining business process flow diagrams, learning new application, developing training material and delivering training. This position requires 4 day on site.
Responsibilities:
Skills:
Location: Washington, DC
Duration: 12 Months+
Job Description:
BA/Trainer, you'll be responsible for maintaining business process flow diagrams, learning new application, developing training material and delivering training. This position requires 4 day on site.
Responsibilities:
- Business analysis and process mapping
- Maintain comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize workflows that are supported by new software application.
- Collaborate with Product Owners to understand business processes, watch demonstrations and using a sandbox develop training material for staff.
- Identify channels to deliver training to staff including videos, tipsheets, contextual help and others.
- Training and organizational change management
- Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
- Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, Azure DevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.
- Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.
Skills:
| Skills | Required / Desired | Amount | of Experience |
| BA experience | Required | 15 | Years |
| Project management skills with the ability to prioritize tasks and meet deadlines | Highly desired | 5 | Years |
| Requirements gathering and documentation | Required | 15 | Years |
| MS Office/suites experience | Required | 11 | Years |
| Hands-on end-user training on Dynamics 365 | Highly desired | 3 | Years |
| Develop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support | Required | 3 | Years |
| Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria | Required | 3 | Years |
| Business Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATION | Required | 2 | Years |
| Experience working with Knowledgebase portals such as Confluence, Azure DevOps, and SharePoint | Highly desired | 1 | Years |
| Experience in Child Welfare Agency | Highly desired | 1 | Years |
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