Technical Support Analyst 4 (Hybrid)
Richmond, VA, NC
Contracted
Experienced
Job Title: Technical Support Analyst 4 (Hybrid)
Location: Richmond, VA
Duration: 12+ Months
Responsibilities:
Skills:
Location: Richmond, VA
Duration: 12+ Months
Responsibilities:
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security, and systems groups.
- Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.
- Identifies and resolves basic communications problems.
- Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.
- Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.
- Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software.
Skills:
| Skill | Required / Desired | Amount | of Experience |
| Bachelor’s degree in an Information Technology related discipline – work experience may meet this requirement in lieu of a degree at the hiring mana | Required | ||
| Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. | Required | ||
| General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. | Required | ||
| Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens | Required | ||
| Experience troubleshooting hardware and software –hands-on or from a service desk | Required | ||
| Demonstrated skills in creating professional communications to users. | Required | ||
| Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed | Required | ||
| Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues | Required | ||
| Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh | Highly desired | ||
| Demonstrated success working as a team member and collaborating to achieve objectives. | Highly desired | ||
| Microsoft Office Specialist Certification -Associate or Above. | Desired | ||
| Knowledge of and previous experience with Virginia Information Technologies Agency (VITA) | Highly desired | ||
| Excellent project management skills and ability to manage multiple priorities | Desired | ||
| PC/Hardware experience | Required | ||
| Some level of desktop support experience and supporting a Windows 10environment | Desired | ||
| Hardware/software troubleshooting experience | Required |
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