Help Desk Analyst 4 (Onsite)
North Chesterfield, NC
Contracted
Experienced
Job Title: Help Desk Analyst 4 (Onsite)
Location: North Chesterfield, VA
Duration: 12+ Months
Job Description:
The Help Desk Analyst will support the client new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have the client account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.
Skills:
Location: North Chesterfield, VA
Duration: 12+ Months
Job Description:
The Help Desk Analyst will support the client new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have the client account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.
Skills:
| Skill | Required / Desired | Amount | of Experience |
| Advanced computer skills are required that aligns with the Job Description | Required | 8 | Years |
| Ability to multitask and to determine root cause of problems and implement solutions, | Required | 8 | Years |
| Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions | Required | 8 | Years |
| Customer relations skills | Required | 8 | Years |
| Good verbal and written communication skills | Required | 8 | Years |
| Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) | Required | 8 | Years |
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