Business Systems Analyst Trainer Senior (Onsite)
Washington, DC, DC
Contracted
Experienced
Job Title: Business Systems Analyst Trainer Senior (Onsite)
Location: Washington, DC
Duration: 12 Months+
Job Description:
BA/trainer, you'll be responsible for developing business process flow diagrams, supporting Product Owners in creating user stories & acceptance criteria, & collaborating with various stakeholders to capture business requirements/ 4 day on site
Responsibilities:
Skills:
Location: Washington, DC
Duration: 12 Months+
Job Description:
BA/trainer, you'll be responsible for developing business process flow diagrams, supporting Product Owners in creating user stories & acceptance criteria, & collaborating with various stakeholders to capture business requirements/ 4 day on site
Responsibilities:
- Business analysis and process mapping
- Develop comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize key processes and workflows.
- Collaborate with Product Owners to gather requirements and translate them into user stories and acceptance criteria, ensuring clear communication and alignment between stakeholders.
- Engage with Functional CRM consultants and CRM Developers to understand workflow intricacies and provide valuable insights for system enhancements.
- Act as a liaison between business users and technical teams, bridging the gap to ensure the successful communication of requirements and product vision.
- Training and organizational change management
- During the process of creating business process flow diagrams, make note of major changes that will require training and organizational change management support
- Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
- Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.
- Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.
- General
- Stay updated on industry trends, best practices, and emerging technologies related to business analysis and CRM systems, proactively recommending improvements and innovative solutions.
Skills:
| Skills | Required / Desired | Amount | of Experience |
| BA experience | Required | 15 | Years |
| Project management skills with the ability to prioritize tasks and meet deadlines | Highly desired | 5 | Years |
| Requirements gathering and documentation | Required | 15 | Years |
| MS Office/PowerPoint experience | Required | 5 | Years |
| Hands-on end-user training on Dynamics 365 | Highly desired | 3 | Years |
| Develop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support | Required | 5 | Years |
| Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria | Required | 5 | Years |
| Business Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATION | Required | 5 | Years |
| Experience working with Knowledgebase portals such as Confluence, Azure DevOps, and SharePoint | Highly desired | 3 | Years |
| Experience in Child Welfare Agency. | Required | 1 | Years |
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