Help Desk Analyst 4 (ONSITE)
North Chesterfield, VA
Contracted
Entry Level
Job Title: Help Desk Analyst 4 (ONSITE)
Location: North Chesterfield, VA
Duration: 12+ Months
Job Description:
The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the client to improve communications with the public and customer services. In addition will:
Skills:
Location: North Chesterfield, VA
Duration: 12+ Months
Job Description:
The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the client to improve communications with the public and customer services. In addition will:
- Become familiar with the client services.
- Answer questions from the public, business, government agencies and others.
- Identify the root cause of problems and implement solutions by gathering and analyzing available information.
- Track incoming calls and email requests for assistance.
- Perform other duties as assigned.
Skills:
| Skill | Required / Desired | Amount | of Experience |
| Advanced computer skills are required that aligns with the Job Description | Required | 8 | Years |
| Ability to multitask and to determine root cause of problems and implement solutions, | Required | 8 | Years |
| Ability to resolve issues by gathering and Analyzing data, reasoning logically, and drawing valid conclusions | Required | 8 | Years |
| Customer relations skills | Required | 8 | Years |
| Good verbal and written communication skills | Required | 8 | Years |
| Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) | Required | 8 | Years |
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