Business Analyst 4 (ONSITE)

Richmond, VA, VA

Contracted

Experienced

Job Title: Business Analyst 4 (ONSITE)
Location: North Chesterfield, VA
Duration: 12+ Months

Job Description:
The incumbent will analyze complex client, processes and computer systems, and will use this information to evaluate automated and manual processes, staff workloads, skills, training needs and other factors to improve efficiency, accuracy and customer services. In addition will:

Research state laws, policies and processes, in partnership with client legal staff, management and staff to ensure that staff and persons eligible to receive client services are accurately informed.
Lead the implementation of policies, processes and computer systems.
Apply organizational change management practices, with an emphasis on effective communications, building stakeholder trust and measuring performance with a focus on improving operational performance and customer services.
Plan, coordinate and conduct communications with customers and other stakeholders as part of a larger effort to improve customer services and to roll out new client services.
Plan and coordinate the creation of public websites and other media, in partnership with client public relations staff, to inform the public about client services.
Perform other duties as assigned.

Skills:

Skill	Required / Desired	Amount	of Experience
Advanced computer skills are required that aligns with the Job Description	Required	8	Years
Strong Analytical Skills	Required	8	Years
Ability to create and manage project schedules	Required	8	Years
Ability to research state laws and policies	Required	8	Years
Experience with organizational change management	Required	8	Years
Customer relations skills	Required	8	Years
Good verbal and written communication skills	Required	8	Years
Ability to manage several projects simultaneously	Required	8	Years
Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)	Required	8	Years

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Business Analyst 4 (ONSITE)

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