Service Support Technician (Hybrid)
Richmond, VA
Contracted
Experienced
Job Title: Service Support Technician (Hybrid)
Location: Richmond, VA
Duration: 12 Months
Job Description:
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the client Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have helpdesk ticket handling experience as well as Print environment Knowledge.
Skills:
Location: Richmond, VA
Duration: 12 Months
Job Description:
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the client Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have helpdesk ticket handling experience as well as Print environment Knowledge.
Skills:
| Skill | Required / Desired | Amount | of Experience |
| Microsoft 365 | Required | 5 | Years |
| Strong communication and interpersonal skills and detail oriented | Required | 5 | Years |
| Strong analytical and troubleshooting skills | Required | 5 | Years |
| Ability to prioritize tasks and manage time effectively in a fast-paced environment. | Required | 5 | Years |
| Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. | Required | 5 | Years |
| Commitment to delivering high quality end user support and customer service | Required | 5 | Years |
| Experience in a help desk or technical support role. | Required | 5 | Years |
| Knowledge of IT systems | Required | 5 | Years |
| Knowledge of print services environment | Desired | 2 | Years |
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